UNFI - IT Service Desk

Do you want to be a part of a mission that matters? Our mission is to connect farms to families by delivering more organic and natural food to more plates across North America because everyone deserves to have healthier food options.

UNFI is the grocery store for grocery stores! We are the largest distributor of natural and organic foods and products, giving families access to healthier options throughout the US and Canada. With 43,000 customer locations and 10,000 employees, you will work for a national, Fortune 500 corporation located close to school!

Our internship program offers a project based learning opportunity and includes a full day orientation, formal networking event, and a capstone final presentation to showcase your experience.

We are currently is seeking a paid Summer/Fall Intern for the Security Administration Department.  The selected candidate will be responsible for the following:

Project Experience:

Provide support as the first point of contact and support for UNFI personnel and clients seeking assistance from the Information Technology Department. Provides support including receiving, documenting and resolving end user help desk requests for resetting user account passwords in accordance with IT Standard Operating Procedures.

Job Functions:

·       Answers, evaluates and prioritizes incoming calls, voicemail and in-person requests for IT service in a professional courteous manner.

·       Follows standard help desk operating procedures to accurately log all requests using establishing request tracking software.

·       Builds rapport and elicits problem details from help desk customers.

·       Notifies IT management of all critical requests and issues.

·       Perform other duties as assigned

Requirements:

·       Effective interpersonal skills and relationship-building skills

·       Strong oral communication skills

·       Ability to provide technical support over the phone, maintaining a professional demeanor

·       Ability to exercise patience and professionalism during stressful situations

·       Keen attention to detail

·       Basic understanding of the Microsoft Windows Domain Environment.

Schedule: Monday – Thursday 9:00 a.m. to 5:30 p.m. (32 hours)

Wage/ Salary: $14

Application Instructions:

Please send resume and short cover letter outlining your internship goals to internships@unfi.com   Attn: Stacy Lege