Collette - Guest Relations Internship

Visit the gocollette.com website and apply directly. Follow up with an email to April Chaput, Recruiting Assistant AT Chaput, April <achaput@collette.com>

Guest Relations Internship

Description of position/responsibilities:

·      Process and distribute complimentary and compliant post tour letters from guests who have traveled with Collette. Acknowledge letters received by calling guest to advise we have received their letter. Assist guest relaxations coordinators with research associated with guest’s complaints. 

·      Run tour surveys, compile and report on guest’s results.

·      Provide necessary information to Trip Mate insurance to assist guests in processing insurance claims.

·      Document the Neo reservation and operations system with all information and communication internally and with clients.

·      Perform other related duties as assigned or directed such as filing and assisting members of the team with their tasks and projects.

Qualifications Collette is seeking in an internship applicant:

• Skill in customer service
• Ability to communicate effectively, both orally and in writing.
• Ability to include organizing, prioritizing, and scheduling work assignments.
• Ability to foster a cooperative work environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Basic computer skills
• Ability to work in word, excel and outlook
• Maintain work area in clean, neat and orderly condition. 
• Comply with all company rules and regulations.

Skills and knowledge to be gained by the intern:

·       Increase student’s career awareness

·       Increase student’s professional knowledge

·       Increase students technical skills

·       Increase students work-readiness skills

How the student will be supervised and by whom:

·       Director of Guest Relations Department

·       Frequent Monitoring

·       Weekly Check In’s