URI - BUILDING MANAGER TRAINEE MEMORIAL UNION

JOB DESCRIPTIONBUILDING MANAGER TRAINEE, MEMORIAL UNION
[CWS/IPR; Wage Level 3 ($10.40/hr)]
POSITION OVERVIEW:
Provide customer service for frontline building, parking, and special event operations. Work with various intradepartmental areas (i.e., Student Involvement, Scheduling, Custodial, Maintenance, Accounting) to assist customers and ensure smooth operation of Memorial Union (MU) services. Manage use of building space by enforcing policies, procedures and fire/safety regulations.
RESPONSIBILITIES:

•   Provide initial contact & customer service to building users for operations-related concerns. Assist/find assistance as needed
•   Manage use of building space (i.e., unlock and re-lock meeting rooms/programming areas, provide basic audio-visual set-ups,
  monitor use of booths and promotional space, address miscellaneous special concerns)
•   Conduct regular interior and exterior inspection tours to ensure smooth operation of MU and to identify unreported concerns
•   Enforce building policies in regard to all users of the MU facility and its grounds
•   Monitor and address all safety & security concerns throughout building (i.e., respond to alarms, injuries, etc.)
•   Provide documentation of and for all pertinent work-shift activity, including requests for facility maintenance and reports of
  incidents requiring follow-up
•   Prepare facility for ongoing daily use (i.e., open/close building, print scheduling reports, post room schedules, etc.)
•   Implement process for displaying large-scale posters and banners throughout Union
•   Manage basic cash-box responsibilities for MU-related businesses and services when Accounting Office is closed
•   Provide substitute coverage for the Information Desk as needed during off hours and special circumstances
•   Conduct full lock-up of building when working final shift of day
•   Set-Ups: assist custodians, as needed, with major room set-ups/breakdowns (i.e., chairs, tables, etc.)
•   Events: oversee and regulate large-scale events in the building (i.e., conferences, concerts, dances, fairs, etc.)
•   Parking: manage use of MU parking lots during regulated periods (i.e., Mon-Fri, 8am-5pm, special weekends) and initiate
  enforcement measures when necessary (i.e., 45-minute time limit; issuing violations, tows, etc.)
•   Perform other duties as assigned
  CONDITIONS OF EMPLOYMENT:
  All above duties must be mastered in full within trainee probationary period. Probationary period is in effect for one semester pending formal performance review. Position ends after probationary period expires; to continue further trainee must be promoted to a Building Manager. If deemed appropriate, probationary period may be extended by one additional semester (at maximum).
  REQUIREMENTS:

•   Undergraduate students must be matriculated and currently registered for at least six (6) credits
•   Must be able to work a minimum of 12-15 hours per week, which includes nights and weekends
•   Must be able to commit to a mandatory two plus day training and orientation period before the start of scheduled work date
•   Ability to climb stairs and lift 40 lbs, unaided
•   Minimum GPA of 2.0
  QUALIFICATIONS:

•   Sound managerial ability, including conflict resolution skills
•   Excellent communication and customer service skills
•   Ability to collaborate and work as a member of a team
  APPLICATION REQUIREMENTS:
  To be considered, please submit a resume, a list of 3 references, and a single page cover letter responding to the following:

•   How do you define customer service?
•   Please describe an instance where you went above and beyond to serve a customer or assist a person in need.
•   Please describe any experiences, skills, and/or talents that you feel would be useful and/or relevant to this position. Employer: Memorial Union Operational Services
  Contacts: Matt Santagata, MU Operations (MU Room 215), 874-5290, msantagata1@uri.edu or Pat Williams, Student Personnel (MU Room 213), 874-4355, patwilliams@uri.edu.

Please have application and cover letter submitted to room 215 or 213.